Shipping Policy

Delivery Time
Orders are delivered within 5–10 business days after dispatch.

Order Processing

• Orders placed Monday–Friday before 12:00 PM ship the same day.

• Orders placed after 12:00 PM, weekends, or holidays ship the next business day.

• Business days are Monday–Friday, excluding public holidays.

Tracking

• You’ll receive a tracking link via email once your order is dispatched.

• Tracking may take up to 24 hours to reflect movement after pickup.

Address Changes

• Need to update your address? Contact us within 2 hours of placing the order at info@kaurient.com.

• Once dispatched, address changes cannot be guaranteed.

Delivery Attempts & Undeliverable Orders

• Our courier will make up to 2 attempts. If undelivered, the package may be returned.

• For re-shipping, additional charges may apply.

Delays Outside Our Control

• Rare delays can occur due to weather, remote locations, or courier constraints. We’ll keep you updated if this happens.

Damaged or Missing Items

• If your package arrives damaged, tampered, or missing items, contact us within 48 hours of delivery at info@fleuvia.com with photos or an unboxing video. We’ll resolve this quickly with a replacement or refund.

Incorrect Address / Refused Delivery

• Orders returned due to incorrect/incomplete address or refusal at delivery may be refunded excluding shipping fees. Re-shipping can be arranged with applicable charges.

Multiple Items

• Orders with multiple items may ship in separate parcels depending on availability.

Support
For all order or shipping questions, please contact us at info@fleuvia.com (Mon–Fri, 10:00 AM–6:00 PM).